Our promise
Every jar and pack we send out is fresh-ground, sealed and checked before dispatch. If something is not right with your order, we will fix it — quickly and fairly.
Damaged, wrong or missing items
If your order arrives damaged, leaking, incorrect or incomplete, contact us within 48 hours of delivery with your order number and clear photos of the parcel and product. We will send a free replacement or a full refund — your choice.
Quality concerns
If you believe the product quality is not as promised, reach out within 7 days of delivery. Because our products are food items, we may ask for photos and a short description to understand the issue, and we will resolve genuine complaints with a replacement or refund.
Returns of food products
For food safety and hygiene reasons, we cannot accept returns of opened food products unless they are faulty. Unopened, sealed products in original condition can be returned within 7 days of delivery; courier charges for change-of-mind returns are borne by the customer.
Refund method and timing
Order cancellation
You can cancel an order free of charge any time before it is dispatched. Once dispatched, please follow the process above instead.
How to reach us
Message us on WhatsApp at +92 300 4391096 or use our contact page with your order number. We usually respond the same day.
